7 Questions to Ask Potential QuickBooks Hosting Providers

When considering potential QuickBooks hosting providers, it's important to ask specific questions to ensure they meet your requirements and provide the level of service you need. Here are seven key questions to ask potential QuickBooks hosting providers:

What is the level of experience and expertise of your hosting team?

Inquire about the experience and qualifications of the hosting team to ensure they have the necessary expertise to handle QuickBooks hosting effectively. Ask about their certifications, technical skills, and knowledge of QuickBooks.

What security measures do you have in place to protect my data?

Data security is crucial when hosting QuickBooks. Ask about the security measures implemented by the provider, such as data encryption, firewalls, intrusion detection systems, access controls, and physical security of their data centers. Inquire about their compliance with industry standards and regulations.

Do you offer regular data backups and disaster recovery mechanisms?

Backup and disaster recovery procedures are essential for protecting your QuickBooks data. Ask about the frequency of backups, their data retention policies, and the process for restoring data in case of data loss or disasters. Inquire about the reliability and effectiveness of their backup and recovery systems.

What is the uptime guarantee for the hosting service?

Uptime is critical to ensure uninterrupted access to your QuickBooks data. Ask about the hosting provider's uptime guarantee or service level agreement (SLA). A reliable provider should offer a high uptime percentage, typically 99.9% or higher, to minimize any potential downtime.

What level of technical support do you provide?

Technical support is crucial when hosting QuickBooks. Ask about the availability, responsiveness, and expertise of their support team. Inquire about their support channels (phone, email, chat) and the average response time for resolving technical issues or answering queries.

How scalable is your hosting solution?

As your business grows, you may need to scale your QuickBooks hosting resources. Ask about the scalability options provided by the hosting provider. Inquire about the ease of adding more users, storage capacity, or computing resources, and the associated costs.

Can you provide references or testimonials from existing customers?

Request references or testimonials from other customers who have used their QuickBooks hosting services. This will give you insights into their service quality, reliability, and customer satisfaction levels. Contact these references to gather feedback and assess their experiences.

Additionally, consider asking about pricing, contract terms, any additional features or integrations available, and the provider's track record or reputation in the industry. Gathering detailed information through these questions will help you evaluate potential QuickBooks hosting providers and make an informed decision based on your specific needs and requirements.